Gree declared that ＂it’s too hot for air conditioning to cool＂？ The response came： false, a fake statement.
Recently, a "warm reminder from Gree air conditioning" was circulated on the Internet, to the effect that the temperature in many places in China has exceeded 39 degrees Celsius recently, and the outdoor temperature has far exceeded the normal use range of air conditioning, and the air conditioning effect will get worse and worse, and even outdoor opportunities will be shut down for thermal protection. In this regard, Gree Air Conditioning asks users to adjust the setting temperature of the air conditioner to above 26 degrees Celsius, so that the air conditioner has a rest time. As soon as the news came out, it caused a hot discussion among netizens, and there were many people who thought that "the quality of Gree air conditioners was not good".
However, when the Beijing Youth Daily reporter verified the "warm reminder" to Gree on August 17, the other party made it clear that this was not from Gree. At the same time, Gree Electric said that according to the technical principle of air conditioning, the outdoor unit of air conditioning does have thermal protection when the temperature is too high. According to the current manufacturing standards, the cooling effect of some air conditioners will be weakened when the temperature exceeds 43 degrees Celsius, but he stressed that Gree air conditioners can still operate normally at 60 degrees Celsius.
This summer’s "fever" impressed people deeply. According to the statistics of the Central Meteorological Observatory, since July 21st, the high temperature weather above 40℃ has affected 12 provinces (cities), covering an area of about 1.07 million square kilometers. During this period, the daily maximum temperature of 155 national meteorological observatories reached or exceeded the historical extreme value.
The Beijing Youth Daily reporter learned that if the ambient temperature is too hot, the refrigeration effect of air conditioners will indeed weaken, which is determined by the working principle of air conditioners, not a fault. In order to ensure the safe operation, air conditioners always have a thermal protection device. When the ambient temperature of the outdoor unit is too high, the air conditioner will automatically shut down and stop running. This kind of shutdown is actually a self-protection measure of air conditioner. As long as the ambient temperature drops after a period of shutdown, the air conditioner can be turned on again.
According to the current manufacturing standards, the normal working temperature range of air conditioner is -7℃ to 43℃, so theoretically, when the ambient temperature of outdoor unit of air conditioner exceeds 43℃, the cooling effect will be weakened, and users will feel that air conditioner is not so effective. Similarly, not only can it not be cooled normally when it is too hot, but when it is heated by air conditioner in winter, if the ambient temperature is too cold, the air conditioner can not be heated normally.
However, with the progress and development of air conditioning technology, the working temperature range of air conditioners has actually been greatly expanded, and now more and more air conditioners can operate normally even if they exceed the normal temperature range. Especially, air conditioners in many high-temperature areas in the world are made in China.
The Beijing Youth Daily reporter learned that the sudden "spoof" of Gree air-conditioning has nothing to do with the "ten-year free warranty" vigorously promoted by Gree air-conditioning in recent years. Some people in the industry told the reporter of Beiqing Daily that at present, the recommended service life of air conditioners in China is 10 years, and the "10-year free warranty" launched by Gree Air Conditioning is basically equivalent to the promise of lifetime free warranty of air conditioners, which has far exceeded the national three-guarantee regulations. In fact, the pressure on peers is still very great!
In fact, Gree Air Conditioning’s "10-year free warranty" was not put forward for the first time this year, but it received special attention this year. This is mainly because the high temperature weather in most parts of China has increased significantly this summer, the use of air conditioners has increased significantly, and the failure rate has also increased significantly. The problem of difficult and expensive maintenance of air conditioners in many areas is particularly prominent. In this case, Gree Air Conditioning’s "10-year free repair" has indeed brought great pressure to competitors at the marketing level, so it is not excluded that some colleagues have made a fuss about the "automatic thermal protection" which is a normal phenomenon of air conditioning, and published information in the name of Gree.
The reporter of Beiqing Daily noticed that when Gree Air Conditioning announced its promise of "10-year free repair" many years ago, Dong Mingzhu explained, "I always thought that what is good after-sales service is the best service without after-sales service, which is also the basis of Gree’s proposal of" 10-year free repair ". We are fully certified for our own technology and standards. If there are too many after-sales services and too many quality problems, I dare not promise’ 10-year free warranty’. "
She said that Gree had calculated that the vast majority of Gree air conditioners would not have any maintenance phenomenon after being basically installed, so it would not greatly increase the cost of enterprises. Dong Mingzhu also said at that time that some brands had too many faulty machines and the maintenance cost was too high, so enterprises were afraid to make such a commitment.
Just recently, Gree posted a video on social media, in which Dong Mingzhu revealed that although he promised "10-year free repair", it did not significantly increase the cost of Gree, because at present, Gree air conditioners can achieve the level that only 3 of the 10,000 air conditioners need maintenance.
The reporter of Beiqing Daily also learned that at the extraordinary shareholders’ meeting held in Gree Electric yesterday, Dong Mingzhu even let it be known that he "wanted to put the slogan of’ 10-year warranty’ on Gree small household appliances". However, many people in the industry think that this idea is too radical. "After all, the durable quality of small household appliances cannot be compared with that of household appliances. Can an electric kettle be repaired for ten years? Gree may have to jump into the trap himself! "
Text/Beijing Youth Daily reporter zhangqin
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