＂The most dedicated face-changing＂： Female interns are scolded and cry, but still smile and serve for the next second.
Recently, in a high-speed toll station in Bijie, Guizhou Province, a female toll collector was wronged and cried after being scolded by the driver, but the video of smiling at the service the next second was circulated on the Internet. On January 26th, the reporter of Beijing Youth Daily learned from the stationmaster of the toll station that the toll collector helped push away the faulty vehicle at that time, which was delayed for a few minutes. After the driver in the queue didn’t understand the specific situation, she accused her of being slow, and she shed tears because she felt wronged.
According to the stationmaster, the female toll collector is not a formal employee, but a student who came to practice, only 19 years old. After the video was posted on the Internet, she also felt a lot of pressure. The staff in the station had already made psychological counseling for her, and the toll collector had already let go.
The whole story
It took time to help push the cart.
Continue to smile after being scolded.
In the hot video, a female toll collector wiped her tears with her hands in the station, and her expression was somewhat wronged. However, when a vehicle passed by, the toll collector immediately controlled her emotions, turned to smile and served the customers, and then turned around and wiped her tears with her sleeves.
It is reported that the toll collector cried because he was scolded by the driver. This video has attracted a lot of attention and discussion, and the toll collector’s move was praised as "the most dedicated face-changing". Many netizens expressed their distress for this girl, and some netizens called for the service staff to be respected.
The reporter of Beiqing Daily learned that the toll collectors came from the vitality toll station in Bijie, Guizhou. Xue Mei, the stationmaster of the toll station, said that the incident happened on the morning of January 25th, and the toll collector was named Weng Xin. Previously, a car suddenly turned off in the driveway and could not be started. After seeing it, the toll collectors at the toll station, including Weng Xin, came to help. Because the toll collector decided to push the car out first because he was afraid of congestion during the period of Spring Festival travel rush, and the process of pushing it out was delayed for several minutes.
Xue Mei told the reporter of Beiqing Daily that there were vehicles waiting in line at the back, and the driver might not have seen what happened, so when he arrived at the toll booth, he complained to Weng Xin and scolded her for thinking that she was slow. "The child listened to unpleasant words, but the requirement of civilized service is that there can be no conflict with the driver, so she didn’t say anything. She still felt wronged, and when she felt a little uncomfortable, she shed tears, but when she turned around and there was a car coming, she must keep up with the service, so she chose to smile. " Xue Mei said.
Reporter’s follow-up
I’m an intern who just arrived.
Work starts at 1 a.m.
According to Xue Mei, on January 25th, when watching the video, the staff saw the scene of Weng Xin wiping away tears and smiling for service. After seeing it, the deputy stationmaster also went to ask Weng Xin what had happened. Xue Mei said, "At that time, we also gave her guidance. She told us that it was very warm to be concerned, but at that time, it was a little unbearable and somewhat wronged."
Xue Mei told the reporter of Beiqing Daily that Weng Xin was only 19 years old. In fact, he was not a formal employee of the toll station, but a student of Guizhou Railway Technician College. Since December last year, Weng Xin has come to the toll station for an internship, and he has been working in the toll station for less than two months. At the time of the incident, it was 6 o’clock in the morning. On that day, Weng Xin happened to be on the night shift. The working hours were from 1 am to 9 am. Because he was in Spring Festival travel rush, there were many vehicles on the expressway, and Weng Xin chose to adjust his mood quickly during his work.
Xue Mei said that although Weng Xinlai’s working hours at the toll station are not long, she usually works very seriously in the unit and insists on doing it according to the service requirements. She is a very good employee. Weng Xin’s personality is also very cheerful, giving the impression that she is a smiling little girl who often communicates with the webmaster at ordinary times, but she has never encountered injustice or unhappiness before.
After the incident
After the hot video transmission, it brings some pressure.
After psychological counseling, I have slowly let go.
Although Weng Xin’s dedication has been praised by many people on the Internet, in the eyes of Xue Mei and Weng Xin, the popularity of video on the Internet is completely unexpected. Xue Mei said that when she saw the video, she only felt very sorry for the little girl. Later, a local media called to ask about the situation. After a brief introduction by Xue Mei, the video was posted to Weibo with an interview, which soon became popular and many people were forwarding it.
Xue Mei told the reporter of Beiqing Daily that the popularity of the video also brought some pressure to Weng Xin. "Last night (January 25th), she told me that she felt a lot of pressure because she didn’t want others to see this scene. I also gave her some psychological counseling, saying that it is actually a good thing, and the professional behavior will also help her career in the future, and slowly she will let go. "
Xue Mei introduced that Weng Xin will graduate from school this year, and will decide whether to stay in the toll booth finally according to his work performance and personal choice. But in Xue Mei’s view, no matter what job Weng Xin will do in the future, her professionalism is rare and she will continue to take her work seriously.
Text/reporter Guo Linlin Coordinator/Chi Haibo